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AV & ICT Maintenance, SLA's en Training
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Once an AV & ICT solution has been implemented on your site, it is very important that it is well maintained. Only a carefully defined maintenance and training programme will ensure your investment is properly protected and that you derive the best benefit from a solution that's working optimally. Once AV & ICT installations have been delivered, it is very important that they are expertly maintained. Only a well thought-out and carefully implemented maintenance programme ensures the customer's investment is well protected. BIS AV & ICT Maintenance offers just such a balanced maintenance programme for preventive maintenance of your existing and new AV & ICT solutions. From maintenance of a single data/video projector right up to maintenance of extremely sophisticated AV & ICT solutions; BIS takes care of it for you. Various activities are carried out within the AV & ICT Maintenance programme which limit the risk of failure and general defects so that your AV & ICT retain the highest levels of quality and you are not faced with unpleasant surprises. The BIS AV & ICT Maintenance programme is implemented by maintenance technicians specially trained for the work. Tasks within the AV & ICT Maintenance programme are: These tasks are carried out by BIS maintenance technicians. Where they exist, the following elements are checked, cleaned and adjusted: If however, despite all this, disaster strikes and means you are unable to use the equipment, you can look to our corrective services where faults are rectified - at your premises if necessary. If repairs cannot be carried out on site, we will take the equipment to the BIS repair centre. Depending on the type of SLA you have agreed, you may have a right to replacement equipment (see AV & ICT SLAs). Repairs are made to almost all the major brands of equipment in the BIS repair centre. For many of the major brands, we carry out repairs to products while they are still under manufacturer's guarantee, and in these cases we negotiate the guarantee procedure with the manufacturer on behalf of our customers. The big benefit of the BIS repair centre where our customers is concerned is that equipment does not need to be returned to the manufacturer, so the customer doesn't have to wait weeks for a repair before he gets his equipment back. BIS also has a customer service & support department which offers telephone support. To help our customers as much as possible, BIS also offers online contact with one of our members of staff via the website where all questions can be answered directly via an online chat session. Finally, BIS can also provide remote online service to customers using integrated system management. BIS has developed a full series of Service Level Agreements (SLAs) which allow you to combine our support, guarantee and/or maintenance options in such a way that you create the optimal service programme for your AV & ICT solution. With our extensive SLA programme, you can define your own service level to get even more out of your AV & ICT investment. The Service Level Agreements offer quality, convenience and extra security. The most basic SLA gives you telephone support; with the most comprehensive version, you are entitled to telephone support, an on-site BIS Replacement Warranty, fault detection and repair and preventive maintenance. In the course of what we call preventive maintenance, any faults not yet reported (defective connection points, incorrect settings etc.) are immediately adjusted or repaired where possible. The Service Level Agreements offer you the following benefits:
It is also possible to tailor an SLA which defines your precise needs and requirements in terms of service, maintenance, response times etc. Ask your advisor for more information.. BIS also has multiple Service Level Agreements for registered educational institutes. Click here for detailed information. While AV & ICT solutions implemented by BIS are often very sophisticated, they are nevertheless easy to use. However, our experience shows that very many users limit themselves to the standard functions of the equipment and software, which means they don't derive maximum benefit from the extensive opportunities available to them from the solution that's been implemented. This applies in particular to Digital Signage solutions, control systems and interactive whiteboards. In order to introduce changes that will benefit the customer, BIS provides comprehensive and interactive on-site user training in which all the possibilities and benefits available from the solution and associated software are reviewed. Of course, this also includes discussion about specific benefits with regard to current working methods and we teach users to work responsibly with the equipment installed as part of the solution. We also leave the customer with instruction sheets and a reference manual with a number of very simple step plans which users can refer to after the training. Training sessions are usually offered at different levels - basic training, expert training and management training - depending on the needs of new or existing employees. To supplement this service, we also offer a “train-the-trainer” concept in which we train a few key users to become AV experts. These experts can in turn train ordinary users, and are able to carry out not too complex maintenance and programming activities. For further information about other BIS Services, click on: |
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Sales Nederland: Amsterdam 020 - 69 11 921 | Ridderkerk 0180 - 486 777 | Eindhoven 040 - 202 11 22 Sales & Support België: Mechelen 015 / 287 487 | Support Nederland: 0900 - 400 5005 © Copyright 2010 | BIS B.V. | Terms & Conditions | Privacy guideline |
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