BIS expressly takes into account your right to privacy and security. Below are the guidelines we apply in order to protect your personal information. You are advised that it is important to read these guidelines carefully.
1. Privacy guideline
2. Store Security
3. Encryption Protection
4. Cookies

Privacy guideline

Privacy and data security
BIS expressly takes into account your right to privacy and security. Below are the guidelines we apply in order to protect your personal information. You are advised that it is important to read these guidelines carefully.

BIS privacy policy
BIS respects your privacy. Within our company, we gather, retain or use your personal information only for specific purposes with the ultimate objective of supporting and improving our relationship with you. For example to process your purchase, offer you our services and support and to keep you up-to-date with our product, service and company news and our special offers - or for other legal reasons defined by law.

BIS never sells your personal information. We exchange your personal details outside the BIS group only with your agreement - as legally required - or with companies that assist BIS in fulfilling its obligations towards you, and then only with partners that have the same restrictive policy as BIS to protect your privacy and data.

You may contact BIS at any time if you have questions or would like information with regard to the privacy policy. You may also request an update with regard to the personal details which BIS holds on you. Furthermore, you may instruct us to correct or remove these details at any time. We strive for the highest levels of security and confidentiality.

What information BIS gathers about you
BIS requests only specific personal data. We ask you to provide the information that makes it possible for us to process your purchase or to provide you with services, to improve your visit to our site, to respond to requests for information, to support our customer relationship, to help with technical support issues or to guarantee follow-up after your visit.

BIS can gather information if you:
- Register at www.bis.nl;
- Request a quote for products and/or services;
- Place an order for products and/or services;
- Request information about your order status via e-mail;
- Fill in a support request;
- Request technical support services by telephone;
- Provide feedback via an on-line survey;
- Take up promotional offers;
- Subscribe to a newsletter or mailing list;

In all the situations above, we may request your name, address, e-mail address, IP address, telephone number and occupation; the sector in which you work, transactional information such as your preferences, customer and maintenance number, service history, credit card and other bank details. We may also ask you to provide other information. Remember that we do that only because we need the information to process your purchase, provide the services requested or to register you to sign you up for services or special offers.

As stated above, the information you provide is treated confidentially and collated and processed only for the following general purposes or for other legal purposes as defined in the applicable legislation.

- To process your purchase or supply the services requested;
- To respond to requests for products and services;
- To improve our products and services;
- To contact you; and
- To tailor message and content.

Newsletters, mailing lists, requests for information
At your request, we (or any other BIS entity or any agent representing BIS entities) will send you information about our various products and services or about other products and services which may be of interest to you. Such information may consist of bringing to your attention product upgrades, special offers, updated information and other news about BIS products and services. Only BIS (or agents representing BIS) will send such direct mailings. If you no longer wish to receive such mailings, let us know by sending an e-mail to pr@bis.nl or calling +31 180 486 777.

When BIS exchanges your personal data
Your personal data may be exchanged with other BIS entities and agents or contractors supplying services for BIS - such as the BIS Service Providers, financial institutions and marketing sub-contractors. In this case, BIS will try to guarantee that the information is used only within the scope of the functions these parties fulfil for BIS and that all information is treated confidentially.
BIS will communicate your personal information - to the extent that this is required or permitted in accordance with applicable legislation - if this is imposed or demanded by a court or government body in a specific jurisdiction or to ensure that we meet our legal obligations.

Your rights
At your request and within a reasonable period of time, we will advise you what sort of personal information we hold on you, the reasons we hold this information and who any possible recipients or types of recipient of this information may be. On written request and within a reasonable period of time, we will also correct, delete and/or block your personal data from further use if the information is factually incorrect, incomplete, or appears irrelevant for the purposes for which it is being used.

Internet business
BIS does everything it can to secure information collated on its website. Our security measures meet current standards. These are available via your browser and are based on SSL technology (see the Security page under shop for more details about these security measures).

If you wish to make a purchase, but don't want to provide your credit card details online, you can place an order without this information. A representative will contact you. Alternatively, you can always contact one of our representatives by telephone. In carrying out our business, we have always contacted our customers in the case of potential problems with their purchase or with any normal business information which affects their purchase.

Cookies
New internet technologies are emerging which help us tailor visitors' experience. In particular, BIS uses ''cookies" to determine what service and support information has been assigned for you and your equipment, and to improve your shopping experience in our on-line shop. For more information about these new technologies, go to the Cookies page.

Third party sites
Remember: personally identifiable information can be gathered about you from other sites, including sites accessible via our site (e.g. via a hyperlink). This Privacy Policy has no relation to the information-related practices of such third party websites which are linked to the BIS website. We use the symbol to indicate links to third party sites.

Contacting BIS
If you wish to contact us with questions or suggestions relating to our Privacy Policy, please write to us, e-mail (info@bis.nl) or call: +31 180 486 777.