WAITING IS MORE ENJOYABLE WITH BIS IQ; A SOLID SYSTEM FOR CUSTOMER GUIDANCE

Anywhere client service is provided, organisations struggle with queues; from banks, social or medical organisations to insurers and councils. A solid system for client guidance (queue management) is a must to enable the efficient and structured processing of queues in an optimal manner. 

The BIS IQ software package enables BIS to offer a professional solution for efficient and structured processing of queues. BIS IQ is suited to any situation and environment in which waiting people need to be directed to the right window or the right counter. The concept consists of user-friendly software with extensive reporting and control functions, ticket dispensers to draw a number, LED signs and LCD screens; both image carriers for clear display of the number/counter combinations, so every waiting person can see at which counter he/she is expected in just one glance.

Your clients and visitors are directed to the right counter at the right time in a simple manner. Literally waiting in a queue is no longer required and disagreement about whose turn it is becomes a thing of the past. The client can move freely in the lobby, read a brochure or relax in a chair, while waiting for their turn to be assisted. The system is also pleasant for your staff to use. Moving forward, they only need to concentrate on assisting visitors.

Extensive reporting and control functions
Automatic archiving of all data and the extensive reporting function that has been integrated in the system enables managers to keep track of various statistics in a simple manner. For example, you can easily retrieve data from the system by date, location, department, counter and even per staff member. Would you like to know how many clients have been assisted on a particular day, the current average waiting time, the busiest time of day or which counter has assisted the most clients? The data is clearly presented.

DISTRIBUTE OTHER INFORMATION ASIDE FROM QUEUE INFORMATION
Combining the smart BIS IQ system with the BIS ID digital signage concept enables you to realise a complete system in one go, which not only allows you to distribute queue information, but also all types of other information and infotainment , such as news, weather & traffic, currency exchange rates, information regarding your organisation, products and services etc. Waiting suddenly becomes a lot more enjoyable!

WAITING PEOPLE WHO ARE SATISFIED, IN EVERY SECTOR
BIS IQ can be utilised anywhere client service is provided and organisations struggle with queues. Just think about:

1. Councils and (semi-)government organisations
2. Social institutions and social service organisations
3. Care organisations, practices and clinics
4. Pharmacists, general practitioners and dentists
5. Banks and other financial institutions
6. Supermarkets, shops and shopping chains
7. Also your sector? Yes, also your sector!